Thank you for shopping with Rize Mushrooms. We take pride in the quality of our products and are committed to your satisfaction. Please read our policy carefully to understand your rights and our obligations regarding returns and refunds.
Due to the nature of our products, all sales are final once an order has been processed and shipped. We do not accept returns for a refund or exchange for any of the following reasons:
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Change of mind or personal discretion.
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Accidental purchase.
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Finding a better price elsewhere.
We have a strict no-return policy for reasons of hygiene, safety, and the integrity of our consumable goods.
Damaged or Defective Products
Your satisfaction is our priority. If your order arrives damaged or defective, we will gladly replace the item or issue a refund.
To be eligible, you must:
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Contact us within 48 hours of receiving your package.
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Provide your order number.
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Provide clear photographic evidence of the damaged or defective product and the original packaging.
Once we receive and verify your claim, we will initiate a replacement shipment or a full refund (to your original payment method) for the defective product. Shipping costs will also be refunded in such cases.
Shipping Errors (Wrong Item Received)
In the rare event that you receive the incorrect item, please contact us immediately.
To be eligible, you must:
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Contact us within 7 days of delivery.
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Provide your order number.
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Provide a photo of the item you received alongside the packing slip.
We will provide a pre-paid shipping label for you to return the incorrect product. Once we receive the returned item, we will ship the correct product to you at no extra charge. Alternatively, you may choose to receive a full refund.
Non-Receipt of Package (Lost in Transit)
If your tracking information indicates a problem, or your package has not arrived within a reasonable timeframe, please contact us. We will open an investigation with the shipping carrier.
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If the package is deemed lost by the carrier, we will either reship your order at no cost or issue a full refund.
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If the package is marked as delivered by the carrier, we are not liable for theft or misdelivery. We recommend contacting your local post office or neighbors. We are unable to issue a refund or reship for packages marked as delivered.
Refund Process (If Applicable)
If your refund is approved, it will be processed to your original method of payment. You can expect to see the credit within 5-10 business days, depending on your bank or card issuer’s policies.
We do not provide refunds for shipping costs unless the return is a result of our error (e.g., we sent a damaged or incorrect item).
International Orders & Customs
Rize Mushrooms Store is not responsible for any customs duties, import taxes, or brokerage fees applied to your international order. These charges are the responsibility of the recipient and are determined by your local government.
Refunds will not be issued for orders refused or abandoned at customs. It is the customer’s responsibility to be aware of and comply with their country’s import laws before placing an order.
Contact Us
If you have any questions about this Returns & Refunds Policy, or need to report a damaged/incorrect item, please contact our customer service team:
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Email: support@rizemushrooms.store
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Response Time: We strive to respond to all inquiries within 24-48 hours during business days
By placing an order with Rize Mushrooms Store, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.